Legal
Privacy Policy
How we collect, use and protect your personal information when you use our laundry and dry-cleaning services.
Last updated: 6 June 2026
This policy explains what personal data Cardiff Perfections Launderette collects, why we collect it, and the choices you have. We are the data controller for the information you provide to us.
Information we collect
We only collect the information we need to provide your laundry service and run our business.
- Contact details: your name, phone number and delivery address.
- Order details: the services you book, collection and delivery times, and any care instructions you give us.
- Account information: if you create an account, your saved addresses and order history.
- Payment information: card payments are processed securely by our payment provider. We do not store your full card details.
- Usage information: basic technical data about how you use this website, as set out in our Cookies Policy.
How we use your information
- To arrange collection, cleaning and delivery of your items.
- To take payment and provide receipts.
- To contact you about your order, including updates and delivery times.
- To manage your account and loyalty rewards where applicable.
- To improve our services and respond to your questions.
- To meet our legal and accounting obligations.
Legal basis for processing
We process your information to perform our contract with you (fulfilling your order), to comply with legal obligations, and for our legitimate interests in running and improving our business. Where required, we rely on your consent, which you can withdraw at any time.
Sharing your information
We never sell your personal data. We only share it with trusted partners who help us deliver our service.
- Our collection and delivery drivers, so they can reach your address.
- Our payment provider, to process card payments securely.
- Service providers who host this website and our systems.
- Authorities or regulators where we are required to by law.
How long we keep it
We keep your information only as long as needed to provide the service and meet our legal and accounting obligations, after which it is securely deleted or anonymised.
Your rights
Under UK data protection law you have the right to access the personal data we hold about you, to ask us to correct or delete it, to object to or restrict its use, and to data portability. You also have the right to complain to the Information Commissioner's Office (ICO).
Cookies
This website uses cookies to function and to understand how it is used. Please see our Cookies Policy for full details and how to manage your preferences.
Contact us
If you have any questions, contact Cardiff Perfections Launderette by phone on +44 2921 690 360, on WhatsApp, through the contact page on this website, or by post at 75 Broadway, Cardiff, CF24 1QE.
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